Privacy Policy for PixelBattleHQ
1. Introduction
At PixelBattleHQ (“we,” “us,” or “our”), accessible via pixelbattlehq.com, we are deeply committed to protecting and respecting your privacy. We recognize the importance of securing the personal data and information of our users and aim to transact all interactions transparently, securely, and in full compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
This Privacy Policy explains how we collect, use, share, protect, and retain your personal information. We adopt a privacy-first approach and take all reasonable steps to ensure that your data is handled ethically and in alignment with your rights and expectations.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users who access and interact with the website located at pixelbattlehq.com (the “Site”), including visitors, registered users, and any party submitting information via forms or contact methods on the website.
For the purposes of applicable data protection legislation, PixelBattleHQ is the data controller of your personal information data. All inquiries regarding data processing can be directed to our privacy team at [email protected].
3. Categories of Data Processed
We may collect, use, store, and transfer various types of personal data that fall under the following categories:
a. Usage Data
Information about how you use the Site, such as IP address, browser type, operating system, referring URLs, page views, and session duration.
b. Account Data
Personal information provided when registering for an account, including your full name, billing/shipping addresses, email address, and phone number.
c. Profile Data
Includes user-generated content, preferences, feedback, purchase history, interaction behavior, and profile configuration within the Site.
d. Communication Data
Records of customer service interactions, support tickets, and any communication history submitted via email, contact forms, or support channels.
e. Technical Data
Comprises device-related information such as device type, operating system version, browser settings, time zone, location data, and other technical identifiers.
f. Transaction Data
Includes payment details (processed via secure third-party platforms), delivery information, billing history, and order details.
g. Preference Data
Relates to your communication preferences, marketing consents, interests in various product categories, and newsletter subscription status.
4. Legal Bases for Processing
We process your personal data under one or more of the following lawful bases, as applicable:
– Contractual Necessity: Where processing is required to fulfill a contract entered into with you, such as account creation or purchase transactions.
– Legitimate Interests: For operational improvements, fraud prevention, and user analytics, provided such interests are not overridden by your rights.
– Consent: Where you have affirmatively opted-in, such as for receiving newsletters or promotional emails.
– Legal Obligation: Where processing is necessary for compliance with applicable legal requirements or regulatory authorities.
5. Your Rights
Under GDPR and CCPA (as applicable), you are entitled to the following rights regarding your personal data:
– Right of Access: Request a copy of the personal data we hold about you.
– Right to Rectification: Request correction of inaccuracies in your data.
– Right to Erasure: Request the deletion of your personal data, under certain conditions.
– Right to Restriction: Request the limitation of processing under specific circumstances.
– Right to Data Portability: Request a copy of your data in a structured, machine-readable format for transmission to another controller.
– Right to Object: Object to certain types of processing including direct marketing.
– Right to Non-Discrimination (CCPA): You will not be penalized or denied services for exercising your privacy rights.
You can exercise these rights by contacting us at [email protected].
6. Security Measures
We implement robust organizational and technical safeguards to ensure the confidentiality, integrity, and availability of your personal data. These include but are not limited to:
– Industry-standard encryption protocols (e.g., HTTPS, TLS)
– Role-based access control and multi-factor authentication
– Secure data storage and regular backups
– Ongoing employee privacy and security training
– Periodic system audits and penetration testing
7. International Transfers
Whenever personal data is transferred outside of the European Economic Area or other countries with robust data protection laws, we ensure appropriate safeguards are in place. These may include:
– Standard Contractual Clauses approved by the European Commission
– Data Processing Agreements with service providers
– Compliance with relevant cross-border data transfer mechanisms
8. Data Retention
Your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, and as required by applicable law. Generally:
– Usage and Technical Data: Retained for up to 12 months for analytics purposes
– Account and Profile Data: Retained until account closure + 30 days
– Communication Data: Retained for up to 24 months for service improvement
– Transaction Data: Retained for 7 years for compliance with financial regulations
– Preference Data: Retained until removal of consent or profile deletion
9. Cookie Policy
We use cookies and similar technologies on pixelbattlehq.com to enhance your browsing experience. Cookies fall under the following categories:
– Essential Cookies: Required for core site functionality (e.g., login, cart management)
– Functional Cookies: Enable personalization and user preference saving
– Analytics Cookies: Help us understand user behavior and improve the website
– Performance Cookies: Monitor resource usage and optimize performance
10. Cookie Management and Compliance with GDPR & CCPA
You have full control over which cookies are placed on your device. Upon your first visit, you will be presented with a cookie consent banner, with the option to accept, reject, or customize your preferences. You may also adjust your preferences at any time via the cookie settings accessible on the Site or through your browser settings.
California residents may additionally request a “Do Not Sell My Personal Information” option, when applicable.
11. Children’s Data
We do not knowingly collect or process personal information from children under the age of 13. If we become aware that such data has been collected in violation of applicable laws, it will be promptly deleted. If you are a parent or guardian and believe that your child has provided us with information without your consent, please contact us immediately at [email protected].
12. Policy Updates and User Notifications
We may update or amend this Privacy Policy from time to time to reflect changes in laws, our practices, or service features. Any substantial change will be prominently communicated via the website or via email where appropriate. Continued use of pixelbattlehq.com indicates your acknowledgment of the updated terms.
13. Contact
If you have any questions, requests, or concerns regarding this Privacy Policy, our data practices, or your personal information, please contact us at:
Email: [email protected]
We are committed to upholding the highest standards of data protection and will gladly assist you.
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We affirm our commitment to full compliance with GDPR, CCPA, and other relevant data protection laws. Our users are at the center of our privacy practices. For any privacy concerns, contact us at [email protected].